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Nova Solutions Property Management

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Nova Solutions Property Management

Frequently Asked Questions

Answers for property management, lawn care, landscaping, EZ Dock, rentals, and billing organized by section.

General
Property Management
Commercial Lawn Care
Landscaping
EZ Dock
Rentals & Applications
Billing & Policy
General
What areas do you serve?
Yarmouth, Shelburne, Digby, Annapolis Valley, South Shore & by request.
How fast do you respond?

Within one business day for new inquiries; active projects receive same day updates.

Are you insured and licensed?
Yes. Commercial general liability and WSIB/worker coverage; trade licensing where required.
What warranties do you provide?

Hardscapes are warrantied against installation defects; plant material per nursery terms; workmanship warranty on eligible services.

Do you offer free site visits?

Yes, intro consults are free. Detailed design/spec planning is billed or credited into the project.

What does full service management include?
Leasing, tenant screening, rent collection, maintenance coordination, inspections, reporting, and 24/7 issue triage for managed properties.
How long is onboarding?
Paperwork can be completed within 1–3 business days. Tenant communications and portal access follow immediately after.
How do you screen tenants?
Credit, income verification, landlord references, ID, and risk scoring; fair housing compliant.
How do you screen tenants?
Credit, income verification, landlord references, ID, and risk scoring; fair housing compliant.
How are maintenance requests handled?
Tenants submit via portal or phone. We triage, dispatch vetted trades, and obtain approvals per your budget thresholds.
How do I receive reports and payments?
Monthly owner statements and photo logs for inspections; payouts via EFT with year end summaries.
How often do you mow?
Weekly during peak growth; bi‑weekly in slow periods or by agreement. Weather may shift service by a day with same‑day communication.
What cut height do you use?
Typically 2.75–3.5 inches depending on turf, shade, and season. We document settings per site.
Do you handle debris and edging?
Yes. Litter pickup before mowing, blower cleanup after, and crisp curbs/bed edging each visit.
Do you offer fertilization & weed control?
Yes. Available as programs or add‑ons. We tailor to soil and traffic patterns.
What are route days and windows?
Routes typically run Mon–Fri with AM (7–12) and PM (12–6) windows; exceptions communicated with ETA updates.
What is your design to build process?
Consult → concepts → finalized plan and materials → scheduled build with QA checkpoints and tidy handover.
Do you handle permits and utility locates?
We coordinate utility locates and assist with permits when required, factoring lead times into your schedule.
Can projects be phased?
Yes. Common for larger builds. We design clean phase boundaries and maintain tidy use of the space between phases.
What materials do you recommend?
Premium interlock, engineered base, native stone, low‑glare lighting, and regionally appropriate plants for salt, wind, and shade.
What about winter durability?
Proper base, drainage, and edge restraint reduce frost heave. We specify de‑icer‑friendly materials where applicable.
Do you sell and install EZ Dock?
Yes. Sales, layout, installation, anchoring, and seasonal care across Southwest Nova Scotia.
Which anchoring is right for my site?
We match stiff‑arm, pole, or piling systems to depth, bottom, and fetch after a site assessment.
Are sections slippery?
No. The textured polyethylene surface is slip‑resistant and low maintenance.
Can I expand later?
Absolutely. Modular sections and ports allow future I/L/T/U expansions and accessories.
What about ice and winter?
We plan seasonal removal/adjustments where ice movement is expected; full‑season programs are available.
How do I apply for a rental?
Submit the online application with ID, income proof, and references. We confirm viewings and next steps by email.
What screening do you perform?
Credit, employment/income, landlord references, and ID verification with your consent.
Are pets allowed?
Varies by unit. Listings specify pet policies. Some allow cats/dogs, others no pets.
What deposits and fees are required?
Half month’s rent due on signing; details vary by unit and law.
What lease terms are typical?
Most leases are 12 months; some offer longer terms by agreement.
How do you invoice and accept payment?
Simple invoices matched to milestones or monthly cycles; payment by EFT/credit where supported.
What is your cancellation/reschedule policy?
Please provide 24–48 hours’ notice. Weather and safety may require us to reschedule with updates provided immediately.
How are change orders handled?
We issue a written change order with pricing and updated timelines for approval before proceeding.
Can I get proof of insurance?
Yes. Certificates of insurance available upon request.
Do you offer maintenance plans?
Yes. Property management, seasonal lawn/garden programs, and dock seasonals can be combined into a single plan.